Problem: The web console cannot be accessed. • Check if the computer meets the requirements for installing and running Trend Micro Security (for Mac) server. For details, see. • Check if the following services have been started: • ActiveMQ for Trend Micro Security • OfficeScan Plug-in Manager • SQL Server (TMSM) • Trend Micro Security for (Mac) • Collect debug logs. Use 'error' or 'fail' as keyword when performing a search on the logs. • Installation logs: C: TMSM*.log • General debug logs: debug.log •. OfficeScan debug logs: C: Program Files Trend Micro OfficeScan PCCSRV Log ofcdebug.log • If the file does not exist, enable debug logging. On the banner of the OfficeScan web console, click the first 'c' in 'OfficeScan', specify debug log settings, and click Save. • Reproduce the steps that led to the web console access problem. • Obtain the debug logs. • Check the Trend Micro Security (for Mac) registry keys by navigating to HKEY_LOCAL_MACHINE SOFTWARE TrendMicro TMSM. • Check the database files and registry keys. A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. Mac hard drive viewer for windows. Hi Chris Thanks for the source of information. How ever I have already seen those forums and they do help but none express the situation with the password to uninstall the clients, the script also has to have administrator rights for it to uninstall on a Power User profile. • Check if the following files exist under C: Program Files Microsoft SQL Server MSSQL.x MSSQL Data: • db_TMSM.mdf • db_TMSM_log.LDF • Check if the Trend Micro Security (for Mac) database instance on the Microsoft SQL server registry key exists: • HKEY_LOCAL_MACHINE SOFTWARE Microsoft Microsoft SQL Server Instance Names • HKEY_LOCAL_MACHINE SOFTWARE Microsoft Microsoft SQL Server MSSQL.x MSSQLServer CurrentVersion • Send the following to Trend Micro: • Registry files • Navigate to HKEY_LOCAL_MACHINE SOFTWARE Microsoft Microsoft SQL server TMSM. • Click File > Export and then save the registry key to a.reg file. • Server computer information • Operating system and version • Available disk space • Available RAM • Whether other plug-in programs, such as Intrusion Defense Firewall, is installed • Restart the Trend Micro Security (for Mac) services. Best m4v to mp4 converter for mac. • Navigate to the. • Double-click restart_TMSM.bat. • Wait until all the services have restarted. • The Trend Micro Security (for Mac) service should always be running. ![]() ![]() If this service is not running, there may be a problem with the ActiveMQ service. • Back up ActiveMQ data in C: Program Files Trend Micro OfficeScan Addon TMSM apache-activemq data *.*. • Delete the ActiveMQ data. • Try to restart the Trend Micro Security (for Mac) service by double-clicking restart_TMSM.bat. • Try to access the web console again to check if the access problem has been resolved.
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